At BIG D ENERGY DRINK, we want you to be fully satisfied with your purchase. If for any reason you are not, we offer a 30-day return policy, giving you 30 days after receiving your item to request a return. If your return is approved, you will be eligible for a replacement item, store credit, or a full refund.

How to Start a Return

To start a return, please fill out our [contact form here] or email us directly at [email protected]. Be sure to include your name, order number #, and a brief description of the issue with your order. Our team will respond to your request and provide instructions on how to proceed with the return.

Damages and Issues

Please inspect your order upon receipt. If you find that an item is defective, damaged, or incorrect, contact us immediately so we can evaluate the situation and resolve the issue. We may request photos of the damaged items to facilitate the return process.

Refunds, Replacements, and Store Credits

• If your return is approved, we will offer you the option of a replacement item, store credit, or a full refund. Refunds will be processed to your original payment method, and you will be notified once your refund has been initiated.
• Store Credits: If you choose store credit, you will receive a code that can be applied to future purchases on our website.

Exceptions

Certain orders are only eligible for a replacement or store credit and not a cash refund:

• Limited-Edition Items: Orders containing limited-edition products.
• Purchases from Retail Locations: Items purchased through retail stores or third-party sellers are not eligible for returns through our website.
• Promotional Purchases: Items ordered during special promotions (e.g., Pre-Sales, Black Friday, Prime Day, BOGO deals) are eligible for replacement or store credit only.

Non-Returnable Items

• Opened or partially consumed products.
• Items not in their original packaging or in a condition that prevents resale.

Return Shipping

If your return is approved, we will provide instructions on how to send the item back. In most cases, the customer is responsible for return shipping costs. However, if the return is due to an error on our part (e.g., incorrect or damaged item), we will cover the return shipping.

Processing Time

Once we receive your return, please allow 7-10 business days for processing. Refunds to your original payment method may take additional time depending on your bank or card issuer.

Questions?

If you have any questions about our return and refund policy, please contact us at [email protected].